Cancellation & Refund Policy
Pinkchick.in believes in & helping its customers as far as possible, and has therefore a liberal cancellation policy.
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
We do ensure that return & refund situations do not arise and ensure customer satisfaction, however, genuine problems may arise and exchange of Clothes for another size in the same style can be undertaken under the following circumstances only:
- Pink Chick must be informed of any defect / damage / change within 3 days of date of receipt.
- The Products will be exchanged without any extra cost, once the sold piece is received back unless the new selection is priced higher than the original product.
- All shipping costs for return of the products to our address in India must be borne by the customer. The returned goods MUST reach us no later than 1 week from date of your receipt.
- www.pinkchick.in will resend the product free of charge. for the first time.
Even after receiving payment for the product purchased by you, we will return the same amount received from you only in case we are not in a position to give you the product.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.